Support & Contact

Effective and last updated: August 9, 2026

Contact us about app issues, account access, data and privacy requests, safety reports, general feedback, or feature suggestions. Include your device model, iOS version, app version, and the approximate time of the issue when relevant. Never email passwords, verification codes, or authentication tokens.

Account and cloud sync

ScentBase supports Apple and Google sign-in. Signed-in changes save locally and sync to your account when a connection is available. If you have pending offline changes, keep the app installed while requesting help.

Report content or a user

Use the menu on a profile, post, or comment to report it. You can also block or mute a collector. For urgent threats, contact local emergency services first, then email us with the subject “Safety Report.”

Delete your account

Open ScentBase and choose Profile → Settings → Delete Account. If you cannot access the app, email us from the address connected to your account. We will verify ownership before processing the request.

Privacy requests

Email support@scentbase.app for access, correction, deletion, or consent-withdrawal requests. See the Privacy Policy for details.